What Does a Community Operations Manager Do?  [[3. Resources/Readwise/Full Document Contents/Articles/What Does a Community Operations Manager Do|Full Document Contents]] ## Document Notes • Community Operations Manager: - Responsible for managing and overseeing the operations of a community or organization - Develops strategies and operational plans to ensure the efficient and effective running of the community - Monitors and evaluates performance of operations, provides feedback and makes adjustments to operations as needed - Communicates and collaborates with stakeholders to ensure alignment of objectives - Liaises with external stakeholders, such as vendors and other organizations, to facilitate successful operations - Develops, maintains, and implements policies and procedures to ensure compliance with applicable laws and regulations. 1. How does a community operations manager set high-level community goals? 2. What specific tasks should a community operations manager own? 3. What qualities should I look for when hiring a community operations manager? A community operations manager (COM) is a member of a community team who focuses on setting big-picture strategy rather than daily moderation and management tasks, and is responsible for setting and working towards both internal and external goals. This includes optimizing the community team’s tech stack, processes, content production, and more, striving to meet the organization’s needs in more effective ways. The COM should have interpersonal management skills, be able to lead and motivate stakeholders, and use data from various sources to make informed decisions and convert insights into actionable plans. They will also use an intelligent community growth platform to access immediate and reliable insights about the community. > [!note]+ Document Notes > • Community Operations Manager: > - Responsible for managing and overseeing the operations of a community or organization > - Develops strategies and operational plans to ensure the efficient and effective running of the community > - Monitors and evaluates performance of operations, provides feedback and makes adjustments to operations as needed > - Communicates and collaborates with stakeholders to ensure alignment of objectives > - Liaises with external stakeholders, such as vendors and other organizations, to facilitate successful operations > - Develops, maintains, and implements policies and procedures to ensure compliance with applicable laws and regulations. > > 1. How does a community operations manager set high-level community goals? > 2. What specific tasks should a community operations manager own? > 3. What qualities should I look for when hiring a community operations manager? > > A community operations manager (COM) is a member of a community team who focuses on setting big-picture strategy rather than daily moderation and management tasks, and is responsible for setting and working towards both internal and external goals. This includes optimizing the community team’s tech stack, processes, content production, and more, striving to meet the organization’s needs in more effective ways. The COM should have interpersonal management skills, be able to lead and motivate stakeholders, and use data from various sources to make informed decisions and convert insights into actionable plans. They will also use an intelligent community growth platform to access immediate and reliable insights about the community. ## Highlights - **Community operations** is responsible for setting high-level community goals, and determining how to reach them. It’s the glue that holds everything toge ([View Highlight](https://read.readwise.io/read/01gts83j5w75czzqcyqaaje1a1)) - **Community management** involves hands-on moderation tasks, like welcoming new members, answering questions, and facilitating conversations. Community managers are often the face of the organization. ([View Highlight](https://read.readwise.io/read/01gts83nq9t0dxrpzvv49aejjv)) - Tags: community management - A COM tracks activity back to its source, as well as looking forward and using these insights to hone community initiatives. They monitor basic community health metrics, like membership and engagement, but they also track [business impact metrics](https://www.commonroom.io/blog/metrics-to-use-for-community-analytics/) such as customer support case deflection and customer retention. These KPIs provide additional insight into how effectively the community is providing value to the organization. ([View Highlight](https://read.readwise.io/read/01gts84m7awxt8qd69np594sxs)) - **The COM’s roadmap might include:** • Set up automated check-in messages to send at different touchpoints across the user journey • Set up automated surveys to get continuous feedback from users and community members • Strategize and manage new cohort-based programming based on survey respondents and needs • Track, manage, and facilitate processes that ensure unanswered user questions receive replies • Automatically surface topical trends across important categories like feature bugs or issues, product questions, and user appreciation • Easily customize reports to track community outcomes and consistently share impact with stakeholders across the organization ([View Highlight](https://read.readwise.io/read/01gts85318897w0kkkm7mq6qkj))