Re: Chat with us!  ## Metadata - Author: [[Xero Shoes]] - Full Title: Re: Chat with us! - Category: #articles - Summary: Xero Shoes is offering a free replacement for your shoes under their 24 Month Warranty. You can choose to send the shoes back, provide proof that they are unwearable, or keep them and get a 25% discount. Please let them know which option you prefer. - URL: mailto:reader-forwarded-email/d5473c91a26a951e219eba37302e2977 Thank you for your reply. Since this order is still within our 24 Month Warranty window, we would be happy to replace your shoes for free. Can you please provide a photo of the sizing tag on the inside of the shoe? -- We have a few different options for your current shoes: **Option 1:** Send the shoes back to us. We can email you a prepaid return label for this. You'll need to let us know as soon as they are in the mail, so that we can ship out your replacement pair. If the shoes are still in wearable/usable condition, then they will be donated to one of the charitable organizations that we partner with. **Option 2:** As proof the warranty is complete, send us a photo of both pairs of shoes with the following instructions: >For closed-toed shoes, please cut the lace loops or tongue. Once we receive the pictures of your unwearable shoes (please include a photo or photos that include both shoes), we can send out the replacement pair. This will be the fastest option for a replacement. **Option 3**: If you prefer to keep your current pair as-is, we'd be happy to issue you 25% off your order. Of course, if you prefer a replacement, feel free to refer to options 1 or 2! Please let us know what option you prefer and we'll get that taken care of for you as soon as possible. Order 6911689 Kathy Y from <div> <table style="width:100%;font-family:-apple-system,BlinkMacSystemFont,San Francisco,Segoe UI,Roboto,Helvetica Neue,sans-serif;line-height:1.4"> <tr> <td> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:separate;width:100%;min-width:350px;display:table;margin:0;font-family:-apple-system,BlinkMacSystemFont,San Francisco,Segoe UI,Roboto,Helvetica Neue,sans-serif"> <tr> <td> <div> <p style="margin:0"></p> <p style="margin:0px">Thank you for your reply. </p> <p style="margin:0px"><br/></p> <p style="margin:0px">Since this order is still within our 24 Month Warranty window, we would be happy to replace your shoes for free. </p> <p style="margin:0px"><br/></p> <p style="margin:0px">Can you please provide a photo of the sizing tag on the inside of the shoe? </p> <p style="margin:0px"><br/></p> <p style="margin:0px">--</p> <p style="margin:0px"><br/></p> <p style="margin:0px">We have a few different options for your current shoes: </p> <p style="margin:0px"><br/></p> <p style="margin:0px"><strong>Option 1: </strong>Send the shoes back to us. We can email you a prepaid return label for this. You'll need to let us know as soon as they are in the mail, so that we can ship out your replacement pair. If the shoes are still in wearable/usable condition, then they will be donated to one of the charitable organizations that we partner with. </p> <p style="margin:0px"><br/></p> <p style="margin:0px"><strong>Option 2:</strong> As proof the warranty is complete, send us a photo of both pairs of shoes with the following instructions:</p> <p style="margin:0px">&gt;For closed-toed shoes, please cut the lace loops or tongue.</p> <p style="margin:0px"><br/></p> <p style="margin:0px">Once we receive the pictures of your unwearable shoes (please include a photo or photos that include both shoes), we can send out the replacement pair. This will be the fastest option for a replacement. </p> <p style="margin:0px"><br/></p> <p style="margin:0px"><strong>Option 3</strong>: If you prefer to keep your current pair as-is, we'd be happy to issue you 25% off your order. Of course, if you prefer a replacement, feel free to refer to options 1 or 2! </p> <p style="margin:0px"><br/></p> <p style="margin:0px">Please let us know what option you prefer and we'll get that taken care of for you as soon as possible. </p> <p style="margin:0px"><br/></p> <p style="margin:0px">Order 6911689 </p> <p style="margin:0"></p> <div> <table style="font-size:14px;font-weight:500"> </table> <br/> </div> </div> <table style="width:100%;border-top:1px dashed #e3e3e3;margin:0px 0px 5px 0px"> <tr><td></td></tr> </table> </td> </tr> <tbody dir="ltr" id="rp-email-signature"> <tr> <td style="line-height:1.5;margin:15px 0;padding-bottom:15px"> <p style="margin:0px">Kathy Y from </p> </td> </tr> </tbody> </table> </td> </tr> </table> </div>, Re: Chat with us!, Xero Shoes, 01j7bpgszy90reaz6468806f83.